Company: Barking and Dagenham Reside Regeneration Ltd
Location: Barking, London (3 days a week)/Home working (2 days a week)
Responsible to: Rental Income Team Manager
Salary: £40,000 – £45,000 per year
Closing date: 31 May 2026

About the Role

Support residents through meetings in person to understand their current circumstances.

Complete a full income and expenditure assessment (that includes prospective new tenants) using the ‘Better off income and expenditure calculator’ that also highlights if there are any welfare benefits that residents could be claiming.

Jointly agree on a plan of action with two of many examples being providing support with Universal Credit Housing costs and completing an appeal regarding benefit entitlement.

About You

You will love working with people, have brilliant communication skills (email, letter, WhatsApp/text messages, and telephone calls), experience of working with diverse communities, and experience of successfully working with colleagues in other teams and with external partners.

Job Purpose

Provide a brilliant service to residents who have Assured Periodic Tenancies (formerly known as Assured Shorthold Tenancies) in the areas of Welfare Benefits (with experience and expertise with Universal Credit), through meeting residents in their home, at an office location, and through telephone conversations.

You will work closely with individual people and families who may be facing financial hardship, challenges with their mental health, who are at risk of homelessness, and are seeking support with other barriers that are putting the sustainment of their tenancy at risk.

You will provide practical advice, early intervention, and coordinated support to obtain successful outcomes for people.

Regularly review support plans with residents in collaboration with other support agencies to ensure the appropriate type of support remains in place.

Meet key personnel and team targets and objectives that will be reflective of a dynamic, commercially driven team with a skill set to maximise the collection of the annual debit of approximately £44m (based on the 2025/26 financial year for all homes), including delivering fantastic teamwork. This will include meeting caseload targets and targets for additional income gained for residents.

Tenancy Sustainment Officer full job description and person specification (PDF, 214 KB)

Application Process

To apply, please upload your CV and a supporting statement to email tbc

Providing a supporting statement (no more than 2 sides of A4) is an essential part of the application and will demonstrate with practical examples of how your skills, knowledge, experience align with the post’s requirements outlined in the job description and person specification.

Selection Process

CVs and supporting statements will be shortlisted based on the skills, knowledge, experience criteria specified in the person specification of the job description.

Closing date:  Sunday 31 May 2026 at 23:59

Shortlisting: Week Commencing 1 June 2026

Interviews: 9 and 12 June 2026 (interviews are in person)