Company: Barking and Dagenham Reside Regeneration Ltd
Location: Hybrid/Patch Based (Barking and Dagenham)/Home
Responsible to: Neighbourhood and Enforcement Lead
Salary: £45,000 – £50,000 p.a.
About the Role
As an ASB Case Manager, you’ll take the lead on tackling anti-social behaviour and serious tenancy breaches. Managing a caseload of complex and high-risk incidents, you’ll utilise enforcement tools and collaborate with key partners to resolve cases effectively and swiftly. You’ll prepare legal notices and represent Reside in court when required, while also supporting victims and witnesses through the legal process. This role is critical in ensuring residents feel safe in their homes and neighbourhoods, delivering a professional, customer-focused service aligned with our policies.
As we grow and develop more understanding of our services and demands, this role has an opportunity to grow too, with the potential for an expanding team with this role being a key management role in the future.
About You
You’ll have a deep understanding of ASB, community safety, and housing legislation, paired with hands-on experience managing cases and preparing for legal proceedings. Your ability to work empathetically with vulnerable groups, alongside strong collaboration and communication skills, will be key. Proficiency in IT and a full UK driving licence are also required. Mediation skills and experience of chairing multi-agency meetings are desirable.
Job Purpose
To provide a customer-focused, proactive, comprehensive and high-quality anti-social behaviour service to Reside residents, taking the lead on tackling serious neighbour nuisance and anti-social behaviour.
The role combines elements of enforcement (around anti-social behaviour and other associated tenancy breaches) and community safety (keeping residents safe in their homes and neighbourhoods). To manage a caseload of ASB cases, including complex and high-risk incidents, as well as the potential to support a team in the longer term.
Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively, including collecting evidence to support enforcement actions being taken.
Attend multi-agency meetings and represent Reside in discussions with the local authority, police, and other key partners.
The post holder will deliver high levels of satisfaction to Reside tenants for the services managed. Break the mould! Encourage unconventional thinking! Inspire inventive solutions and question traditional housing practices.
ASB Case Manager full job description (PDF, 151 KB)
Application Process
To apply, please upload your CV and a supporting statement to email hr@bdreside.co.uk
It is crucial to include a supporting statement (no more than 2 sides of A4) addressing how your skills, knowledge, and experience meet the essential criteria outlined in the job description and person specification.
Selection Process
CVs and supporting statements will be assessed and shortlisted based on the essential criteria specified in the person specification of the job description.
Additional interview details will be provided to shortlisted candidates in due course.
Closing date: Friday, 28 August 2026